Introduction

This Privacy Policy is established by cashsweep to explain clearly and transparently how we manage the personal data of our platform users. As a trusted online entertainment platform in Malaysia, cashsweep recognises that user trust is our most valuable asset — and that trust begins with responsible data management.

This document applies to all users who register, browse, or use any services provided under the cashsweep brand, including the official website, mobile app, and all customer support channels. By registering or using the cashsweep platform, you agree to the data handling practices described in this Privacy Policy.

Cashsweep complies with the Malaysia Personal Data Protection Act 2010 (PDPA) and all related regulations. We continually strive to keep our privacy practices in line with evolving laws and technology to provide the best protection for our users.

Important Note: This Privacy Policy should be read together with Terms & Conditions cashsweep. Together, these two documents form the complete agreement between you and cashsweep.

Personal Data Collected

Cashsweep only collects data that is strictly necessary to provide a safe, seamless, and responsible service. The following are the categories of data we collect:

Data You Provide Directly

  • Identity information: Full name, date of birth, identity card or passport number
  • Contact information: Email address, mobile number, residential address
  • Financial information: Bank name, bank account number (for deposit and withdrawal processing purposes only), account holder name
  • KYC verification documents: Copy of ID, utility bill as proof of address, recent bank statement
  • Communications: Any messages, complaints, or requests you submit to the cashsweep support team

Automatically Collected Data

  • Technical data: IP address, browser type and version, device operating system, screen resolution
  • Usage data: Pages visited, session duration, clicks and in-platform actions, search history
  • Transaction data: Deposit, withdrawal, wagering, and wins history
  • Location data: Approximate location data based on your IP address for geographic region verification purposes
Data Category Example Primary Purpose
Identity Name, IC, date of birth KYC verification, fraud prevention
Contact Email, phone, address Communications, account notifications
Financial Bank account number, transaction history Payment processing, AML
Technical IP address, device, browser Security, fraud detection
Usage Game history, clicks Experience enhancement

How We Use Your Data

Data collected by cashsweep is used for legitimate and specific purposes only. We do not use your data beyond the scope described below:

  • Identity verification: Running KYC processes to ensure only eligible users can access the platform
  • Transaction processing: Facilitating deposits, withdrawals and all financial activities on the platform
  • Account security: Detecting and preventing unauthorised access, fraudulent activity and money laundering
  • Customer support: Providing technical support and resolving complaints effectively
  • Service communications: Sending important notifications related to accounts, transactions and platform updates
  • Platform enhancement: Analysing usage patterns to improve platform performance and user experience
  • Legal compliance: Meeting reporting obligations to the relevant authorities when required by law
  • Responsible gaming: Monitoring gameplay patterns to identify users who may need assistance
Important: cashsweep does not use your data for third-party advertising, commercial profiling unrelated to our services, or any purpose not stated in this Privacy Policy.

Data Sharing With Third Parties

Cashsweep does not sell, rent, or disclose your personal data to third parties except in the following defined circumstances:

Trusted Service Providers

Cashsweep works with a select group of carefully vetted third-party service providers to operate the platform. These include payment processors, game providers, cloud service providers, and identity verification companies. All providers are required to comply with strict data security standards and are only permitted to use shared data for the specified purposes.

Legal Requirements

Cashsweep may disclose user data to government authorities, regulatory bodies, or law enforcement when required to do so by Malaysian law, a valid court order, or to protect the legitimate rights of cashsweep in legal proceedings.

Fraud Prevention & AML

In efforts to prevent fraud, money laundering, and terrorism financing, cashsweep may share necessary information with recognised and relevant agencies. This forms part of our responsibility as an operator of a responsible financial platform.

Note: cashsweep will never ask you to share your password, PIN, or other sensitive information that could be used to access your account. If you receive such a request, it is a fraudulent attempt — report it to us immediately.

Data Security

Cashsweep continuously invests in the latest security technologies and procedures to protect your personal data. The technical and organisational security measures we implement include:

  • 256-bit SSL/TLS encryption: All data in transit is protected by bank-grade encryption
  • Data encryption at rest: Sensitive data stored on our servers is also encrypted using modern encryption algorithms
  • Layered access control: Only authorised staff with a legitimate business need may access user data, and all access is logged and monitored
  • 24/7 security monitoring: Threat detection and intrusion systems operate around the clock to identify suspicious activity
  • Regular security audits: Independent security assessments are conducted regularly to identify and address any vulnerabilities
  • Two-factor authentication (2FA): Users are encouraged to enable 2FA for an extra layer of protection on their accounts
  • Secure data backups: Data is regularly backed up to a separate secure location to ensure service continuity

While cashsweep takes all reasonable steps to protect your data, no online system can guarantee 100% absolute security. You also play an important role by keeping your password and login credentials safe.

Cookies and Tracking Technologies

Cashsweep uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Cookies are small text files stored on your device when you browse our website.

Types of Cookies We Use

  • Essential Cookies: Required for core platform functions such as login, session verification, and security. These cookies cannot be disabled.
  • Performance Cookies: Collecting anonymous data on how users interact with the platform to help us improve the user experience.
  • Functional Cookies: Saving your preferences such as language, display settings and game preferences to deliver a more personalised experience.
  • Analytics Cookies: Helps us understand overall traffic patterns and platform usage through secure analytics tools.

Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and your experience on the cashsweep platform. For more information on managing cookies, refer to your browser's help documentation.

User Rights Over Personal Data

As a cashsweep user, you have certain rights regarding your personal data under Malaysia's PDPA and our privacy policy. These rights include:

  • Right to access: You have the right to request a copy of the personal data we hold about you
  • Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data
  • Right to withdraw consent: You may withdraw your consent for certain data processing at any time, provided this does not affect processing required for the platform's legitimate operations
  • Right to object: You may object to the processing of your data for direct marketing purposes at any time
  • Right to erasure: Under certain circumstances, you may request deletion of your personal data, subject to applicable legal retention obligations

To submit any request relating to the rights above, please contact our Data Protection team via the official cashsweep email. We will process your request within the timeframe required by law.

Processing Time: cashsweep will endeavour to process all personal data requests within 21 business days from the date a complete request is received. In complex cases, this period may be extended, and you will be notified accordingly.

Children's Data Protection

Cashsweep strictly prohibits the use of the platform by individuals under 18 years of age. We do not knowingly collect, store, or process any personal data from minors below the specified age.

If we become aware that personal data has been collected from users under the age of 18 without proper verification, we will take immediate action to delete that data and close the relevant account. Parents or guardians who discover their child has registered an account on cashsweep should contact us immediately.

International Data Transfers

In operating the platform, your personal data may be processed or stored on servers located outside Malaysia, particularly in relation to cloud infrastructure services and certain international game providers we work with.

For all international data transfers, cashsweep ensures that protections equivalent to Malaysia's PDPA standards are fully upheld. We only engage providers with recognised data protection mechanisms, including legally binding data processing agreements.

Data Transfer Note: Any cross-border data transfers are carried out with appropriate safeguards and only when strictly necessary to provide services to you. cashsweep does not transfer data to countries that lack adequate data protection standards.

Data Retention Period

Cashsweep retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal obligations. The following are the data retention guidelines we follow:

Data Type Retention Period Reason
Active account records Throughout the active account period + 7 years Legal obligations & tax
Financial transaction records 7 years from transaction date AML & financial regulatory requirements
KYC Documents 5 years after account closure Legal verification requirements
Communication logs 3 years Complaint resolution & audits
Technical data (logs) 90 days Security Monitoring
Non-essential cookie data 30–365 days By cookie type

Once the retention period expires, your personal data will be securely deleted or anonymised in accordance with established procedures. Anonymised data cannot be traced back to you and may be used for aggregate analytics purposes.

Privacy Policy Amendments

Cashsweep reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technological developments. Any material changes will be communicated to users through the following methods:

  • In-platform notification on cashsweep upon next login
  • Email to your registered address for significant changes
  • Update the "Last Updated" date at the top of this page

Continued use of the cashsweep platform after any amendments are published constitutes your acceptance of the latest version of this Privacy Policy. We encourage you to review this page periodically to stay informed on how we protect your data.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how cashsweep handles your personal data, please contact our team through the following channels:

  • Email: [email protected]
  • LiveChat: Available 24/7 via the chat icon on the cashsweep platform
  • FAQ: Visit page FAQ us for answers to frequently asked questions

The cashsweep Data Protection Team is here to help and will respond to any enquiries in a timely manner. We take every privacy-related complaint seriously and will thoroughly investigate and address any issues raised.

Effective Date: This Privacy Policy takes effect in January 2026 and supersedes all previous versions. In the event of any conflict between a translated version and the original Malay version, the Malay version shall prevail.